At E Group Payments Pty Ltd (“we,” “us,” “our”), protecting your privacy is core to how we design and deliver our services. This Privacy Policy (“Policy”) explains how we collect, use, store and share your personal information when you interact with Homi AI, our autonomous AI agent designed to assist real estate and property professionals.
This Policy applies to all touchpoints where Homi AI operates, including our website, applications, integrations, AI tools and any related digital services (collectively, the “Services”).
We are committed to transparency, user control, and compliance with the Privacy Act 1988 (Cth) and other applicable data protection laws in the jurisdictions where we operate.
1. Scope of this Privacy Policy
This Privacy Policy applies to your use of our website, our web application and any interactions you have with our products and services provided under the Homi AI name. It does not apply to third-party websites, applications or services that may integrate with or be accessible through our platform, which are governed by their own privacy practices.
Where we engage with you through other commercial or contractual arrangements, the collection and handling of your personal information may be subject to specific terms outlined in those agreements.
By using our website or services, you confirm that you understand and accept the terms of this Privacy Policy and our Terms of Use. Your continued use constitutes consent to the collection, use and disclosure of your personal information as outlined in this Policy.
2. How we handle your information
2.1 Information we collect
- Information from website visitors
When you visit our website, we collect certain technical and usage information typically gathered by most websites. This includes data from server logs, such as your browser type, language preferences, referring URL, the date and time of your request and potentially identifiable information like your IP address. This information helps us understand user behaviour, diagnose technical issues and improve site functionality and performance. - Information from users uploading files
When you log into our platform, upload documents or use file-sourcing features, we collect your email address, any contact details you’ve provided and metadata associated with your files, such as filenames or file URLs. This information is essential for us to deliver our services, including processing files and providing the insights or outputs you’ve requested. Without this information, certain features of our service may not function as intended. - Information from registered users
To create an account on our platform, you will need to provide basic information including your full name, a valid email address and a password. We may also collect billing details, such as your preferred payment method and billing address, depending on your subscription or service use. This information is used to manage your account, identify you during login and send system or service-related notifications.We do not use your email for marketing purposes unless you have explicitly opted in, and we do not sell or share your contact details with third parties for marketing. Any use of your personal information is in accordance with this Privacy Policy and the Australian Privacy Principles. If we need to use your information for a purpose not outlined here, we will ask for your consent in advance. - Information from support or sales enquiries
When you contact us for support, product information or other general enquiries, we collect the personal information you voluntarily provide, which may include your name, email address, phone number and the nature of your enquiry. We collect and store this information so we can respond to your request and improve our customer support processes. This includes helping you understand how your personal information is used or facilitating your request to access or update your data. - Information from privacy-related inquiries
If you contact us specifically about privacy concerns such as how our platform accesses or uses data stored on third-party services (like Google Drive, Google Workspace, Sourcewiki or other integrated APIs), we may collect the relevant information you provide to clarify and address your query. This includes any specific files or links shared for reference purposes.Importantly, any data accessed through cloud-based storage and related APIs is used solely for delivering the requested service outcomes (e.g. answering your queries or referencing content) and will not be used to train Large Language Models (LLMs) or any generalised artificial intelligence (AI) or machine learning (ML) models.We collect and store this information to handle your request responsibly, and we apply safeguards in line with the Australian Privacy Principles (APPs).
2.2 How we use your information and legal bases for processing
We use the information you provide to us in the following ways:
- To provide, maintain and improve our services
We use your information to deliver our AI-based services, operate and manage your account, process uploaded files, enhance service performance and provide access to the results via the contact details you’ve supplied.These uses are necessary to perform our contract with you and deliver the Services as outlined in our Terms of Service. - To respond to your enquiries and support requests
If you contact us for support, sales or general enquiries, we use the information you’ve provided to respond and assist you. This includes troubleshooting issues, providing product guidance and addressing your feedback.We rely on either our contractual obligation or legitimate interests (where no contract exists) to manage communications and provide effective customer support. - For billing and account administration
We may use your information for billing, account setup and maintenance and communication related to subscriptions, invoices and service updates. - To comply with legal obligations
Where required by law, regulation or a valid legal process, we may use or disclose your information to comply with those obligations. - To prevent misuse or ensure security
We may use information such as IP addresses to help monitor for abuse, detect and investigate fraudulent activity, ensure platform integrity and maintain security. - Data handling of cloud-based content
When you connect or upload files from cloud-based platforms such as Google Drive or Google Workspace, we access and use the content solely to perform the task you have requested. This may include referencing or processing the content to provide a relevant output via our Services. We do not use any data from these files to train Large Language Models (LLMs) or any generalised artificial intelligence or machine learning systems. Your content remains within the scope of the requested interaction and is handled securely, in line with the privacy commitments outlined in this Policy. - To fulfil requests to delete your information
If you request deletion of your data, we’ll use the provided details to verify and process the request. Please contact us at support@homiai.com.au.
2.3 How we share your information
We do not sell, rent or trade your email address or personal information with third parties for commercial purposes.
In some cases, we may share your information with a limited number of trusted third-party vendors who help us deliver and improve Homi AI. These vendors process data on our behalf and are bound by strict privacy and security obligations aligned with this Privacy Policy. When we transfer information to them, we remain accountable for its protection and ensure it is only used to support our services.
Homi AI does not display third-party advertisements and does not share your information with advertisers or ad networks.
We may disclose personal information if required by law, regulation, court order or in response to a valid legal request. In rare situations, we may also share information if we believe it’s necessary to protect our rights, enforce our terms, respond to claims, prevent illegal activity or safeguard the safety of individuals.
2.4 How we secure your information
We take the security of your data seriously and work diligently to protect any information you provide from loss, misuse, unauthorised access or disclosure. We implement a combination of technical and organisational safeguards that reflect both the sensitivity of the information we handle and the current state of technology.
Although no method of data transmission or storage is completely immune to risk, we use best-practice security procedures and protocols to minimise threats. Once your personal information is in our systems, we apply strict access controls and security features to keep it protected.
Our security measures include:
- Physical security:
Our infrastructure is hosted in high-standard data centres with restricted physical access, monitored by professional security staff, surveillance systems and intrusion detection. - Data encryption:
All data exchanged with our servers is encrypted using strong protocols, ensuring confidentiality and protection against interception. - Password protection:
Passwords are hashed before storage using secure encryption algorithms, meaning we never store them in plain text. - Firewalls and access control:
We use multiple layers of firewall protection and logical separation to safeguard various components of our system. - Staff access restrictions:
Only authorised personnel can access production environments, using multi-factor authentication and strict internal controls. - Ongoing updates:
We regularly apply patches and updates to our infrastructure to protect against known vulnerabilities and maintain a strong security posture.
3. Data retention and deletion
If you have an account with us
We will retain your personal information as long as your account is active or for as long as necessary to provide the services you’ve requested. If your account is deactivated, we will permanently remove any associated files in line with our Terms of Service.
At our discretion, we may continue to store certain information, such as email, contact details, billing records, payment history and other relevant data, for record-keeping, audit, fraud prevention and compliance purposes. We do not automatically delete inactive accounts, so unless you request the permanent deletion of your account, we will retain some information to assist in your future use of our services.
If you do not have an account with us
We do not store any files you upload or source for trying out the service, nor their converted formats, on our systems. We will retain personal information such as your IP address, email address, contact details and browser data for no longer than 180 days. After this period, we will permanently delete your browser data and anonymise your IP address and email, making them non-identifiable.
4. Use of Google Workspace APIs
We do not use any data obtained from Google Workspace APIs for the development, improvement or training of generalised artificial intelligence (AI) or machine learning (ML) models. Any information accessed through Google Workspace services is used solely to enhance our services and is not utilised for AI or ML model training or development.
5. Transfer of data to third-party AI tools
We do not transfer any Google user data to third-party AI tools for the purpose of developing, improving or training generalised or non-personalised AI or machine learning models.
6. Your rights and choices
If you have an account with us, you can review and update your personal information through your user profile. If you don’t have an account or have questions about your personal data, please contact us at support@homiai.com.au.
We may ask you to verify your identity before acting on any requests. In some cases, your request may be limited, such as when it involves another person’s data or when we are required to retain certain information for legal or legitimate business purposes.
Right to be informed
You have the right to know what personal data we collect, how we process it, and whether it is shared or transferred, along with the safeguards we use.
Right to access
Depending on your jurisdiction, you may have the right to request a copy of the personal data we hold about you.
Right to erasure
You may ask us to delete your personal data and, where applicable, close your account. However, we may retain certain information for legitimate business purposes, fraud prevention, legal compliance or for a limited time in backups to ensure data integrity.
Right to object or restrict processing
In some cases, you may have the right to object to our processing of your personal data based on legitimate interests. If you make such a request, we will stop processing unless we can demonstrate compelling legitimate grounds or if the processing is needed for legal claims.
Right to data portability
Where applicable, you may request a copy of the personal data you’ve provided to us in a structured, machine-readable format or ask us to transfer it to another service provider, where technically feasible.
Submitting a data subject request
To exercise your rights or make changes to your personal data stored with us, please complete our Data Subject Request Form and send it to support@homiai.com.au.
E Group Payments Pty Ltd acts as the data controller for personal data used in connection with our services unless otherwise stated. Where we act as a data processor on your behalf, we will process such requests as instructed and in accordance with applicable data protection laws.
7. International data transfers and hosting
The personal information we handle may be stored, processed or transferred across locations both within and outside of Australia, including, but not limited to, the United States, the Philippines and Indonesia.
Our organisation and affiliated entities operate offices and facilities in Australia, the Philippines and Indonesia. When personal data is transferred to or accessed from these regions, we apply appropriate safeguards to maintain compliance with relevant privacy legislation.
Our website and service infrastructure are hosted across these jurisdictions with protections in place to help secure your data. We also work with suppliers and service providers in these countries, and take reasonable measures to ensure that any cross-border data transfers are secure and adhere to applicable legal and regulatory standards.
8. Third-party links and integrations
Our website and services may include links to third-party websites, platforms, or tools that are not operated or controlled by E Group Payments Pty LTD. These links are provided for your convenience, but we do not endorse or accept responsibility for the content, data practices or privacy policies of any third-party websites or services. We encourage you to review their terms and privacy notices before engaging with them.
In addition, certain features or functionality, such as cloud infrastructure, analytics, communication tools and assessment services may be delivered via third-party integrations. These integrations are developed and governed by external providers and your use of them is subject to their individual terms of service and privacy policies.
You acknowledge and agree that:
- E Group Payments Pty LTD is not responsible for the privacy, data security or technical support of third-party integrations.
- We do not provide warranties for, nor are we liable for, any loss or damage arising from your access to or use of these third-party services.
- We are not involved in the data hosting, data transfer or privacy practices of these third parties.
- Any questions, complaints or issues related to third-party services should be directed to the respective provider.
By using or enabling any third-party services or integrations, you do so at your own risk.
9. Children’s privacy
Our services are intended for general use and are not designed for children. If we learn that we’ve collected personal information from a child without the required parental consent, we’ll take immediate steps to delete it.
10. Cookies and tracking technologies
To improve your experience, we may use cookies, small data files stored in your browser to remember your preferences and enable features like personalised ads through third-party platforms such as Google and Facebook. These cookies don’t directly reveal your identity, but if you submit personal details through our site, they may be linked to cookie data.
We also use technologies like web beacons to gather insights on user interactions, including page visits and engagement levels. Additionally, we use tools like Google Analytics to help optimise our website by understanding traffic and behaviour patterns.
11. Disclaimer
While we are committed to protecting your privacy, we cannot guarantee that your personal information or communications will always remain completely secure or be free from disclosures outside those outlined in this Privacy Policy. You acknowledge that your use of our website and services, your interactions on the internet generally, the information you choose to provide or access and your conduct, whether on or off our platform are at your own risk.
We are not liable for any actions or data practices of third parties, including those accessed via external links, third-party integrations or apps made available through our services. This includes any interactions or disclosures arising from your use of such third-party tools, platforms, or marketplaces. We encourage you to review the privacy terms of these third parties before engaging with them.
12. Privacy complaints
If you have questions or concerns about how we handle your data, please reach out to us at support@homiai.com.au. We’ll investigate your concern and respond promptly.
13. Updates to this Privacy Policy
We may revise this Privacy Policy occasionally to reflect changes in our practices or services. Updates take effect once published on our website or other communication channels. We encourage you to review this page regularly to stay informed.
14. Contact us
For further information about this Policy or your data rights, you can contact us at support@homiai.com.au.
Last updated: 12 May 2025